Frequently Asked Questions
Do you actually roast the coffee yourselves?
Of course we do! It's the very thing that separates us from being "just a coffee shop". Our master roasters create a variety of batches of coffee several times a week and are continuously experimenting to create that next new flavor.
How long is your coffee good for?
Whole bean coffee should last up to two months as long as it is stored properly. However, once the bean has been ground up, it should be used within 24 hours to preserve its flavor and freshness.
Do you accept returns?
Unfortunately, we cannot accept any returns since coffee is perishable.
What are the delivery charges?
How long will delivery take?
What are your recommended brewing instructions?
Do you prefer drip? Pour over? How about french press? How you brew your coffee is entirely up to you! Click here to see our Learn section and look for the post about your brewing method.
How should I store my coffee?
Coffee should always remain stored in an airtight sealed bag or container.
Where does your coffee come from?
Most of our coffee is sourced from South America and Africa, however that does not mean we are limited to only those parts of the world.
Should I buy whole bean or pre-ground?
Obviously, we highly recommend ordering whole bean if you have a grinder at home. Some local markets will allow you to take your whole bean to be ground up, but we actually would advise against this since there is no way to assure that the coffee won't be mixed with whatever was previously run through the grinder.
If you do not have a grinder at home, ordering your coffee pre-ground would be the way to go depending on your brewing method. For more information determining what the best type of grind would be for you, click here.
Which has more caffeine, a light or dark roast?
Contrary to popular belief, a light roast will have more caffeine. During the roasting process, the coffee beans are exposed to high levels of heat as they remain inside the roaster for a longer period of time, the caffeine will naturally burn off.
Can you freeze or refrigerate the coffee beans?
As long as you haven't opened the coffee's original packaging yet, you actually can store it in the freezer or refrigerator. When its time to thaw, just place it on the counter and let it naturally reach room temperature before you open it and start grinding.